FREQUENTLY ASKED QUESTIONS
WHAT KIND OF SERVICE DO YOU PROVIDE?
Presentation and Business Equipment specialize in the following services:
Repairs of all makes and models of data projectors
The sale of original projector lamps
New and refurbished projector sales
Custom audio-visual installations
The sale of audio-visual peripheral equipment
WHAT KIND OF PROJECTOR LAMPS DO YOU SUPPLY?
We only supply 100% ORIGINAL bulbs. We do not supply any inferior generic bulbs. Please be aware of the difference between original and generic bulbs. For more information on bulbs, please contact us.
WHAT IS THE WARRANTY ON LAMPS AND REPAIRS?
Projector Lamps: The warranty on our projector lamps is between 240 and 365 days. This is the most comprehensive and extensive warranty out there. Terms and conditions apply.
Projector Repairs: Projector repairs have a warranty period of 90 days.
HOW DO I GET AFTER-SALES SUPPORT?
If you have any after-sales concerns, queries or simply want to thank us, feel free to contact us on 011 393 1948 or email us at info@pbequip.co.za. Alternatively, you could make use of the contact form on our Contact page.
WHAT IS THE COST OF ASSESSING MY PROJECTOR FOR REPAIRS?
Absolutely nothing! We supply FREE assessments of all projectors which will then be followed up with a no-obligation, free quotation.
WHAT IF I DO NOT ACCEPT THE QUOTE?
Should you not accept the quotation on the repair of your projector, don’t despair! We don’t charge a rejection fee, just simply let us know 48 hours in advance and we will get your projector prepared for collection.
WHY SHOULD I SERVICE MY PROJECTOR?
To ensure the extended life of your projector, it needs to be serviced every 6Â to 12Â months. Just like a car, projectors require regular servicing to keep them in working condition and to prevent costly repairs as well as unrepairable damage to your projector.
MY PROJECTOR IS BER, WHAT DO I DO NOW?
In very rare cases a projector may be classified as Beyond Economic Repair (BER). This can be due to a lack of spare parts on the market or the overall repair will cost more than the value of the machine. In this case, you will be provided with a fault report for insurance purposes and a list of replacement projectors with similar specs and their prices should you request it.
DO YOU KEEP PROJECTOR LAMPS IN STOCK?
Due to the wide variety of projector lamps, we only keep a selective number of projector lamps in stock.